Privacy Policy – vios4d | How We Use Your Data

1 Introduction

vios4d ("we", "us", "our") operates the online betting and gaming platform accessible at https://vios4d.cam (the "Platform"). We are committed to safeguarding the privacy and personal data of every individual who interacts with the Platform, whether as a registered member, a visitor, or through any other means of contact.

This Privacy Policy has been drafted in accordance with internationally recognized data protection principles, including those derived from the General Data Protection Regulation (GDPR) framework and applicable Indonesian data protection legislation. It sets out in clear terms the categories of personal data we process, the purposes and legal bases for processing, our data-sharing practices, and the rights available to you as a data subject.

This policy applies to all data processing activities carried out by vios4d in connection with the Platform, including account registration, identity verification (KYC), financial transactions, customer support interactions, and marketing communications.

2 Definitions

Term	Meaning
"Personal Data"	Any information relating to an identified or identifiable natural person, including name, email address, device identifiers, IP address, and financial account details.
"Processing"	Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
"Data Controller"	vios4d, the entity that determines the purposes and means of processing Personal Data collected through the Platform.
"Data Processor"	Any third party engaged by vios4d to process Personal Data on our behalf, subject to contractual data-processing obligations.
"Data Subject"	The individual whose Personal Data is being processed — in most cases, a registered vios4d Member or Platform visitor.
"Consent"	A freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their Personal Data for a stated purpose.
"KYC"	Know Your Customer — the identity and age verification process required under our compliance obligations and internal risk policies.
"Cookie"	A small text file placed on your device by the Platform to enable functionality, remember preferences, and support analytics.

3 Data We Collect

vios4d collects the following categories of Personal Data in connection with Platform use:

3.1 Identity Data

Full legal name as it appears on government-issued identification;
Date of birth (used to verify the 21+ age requirement);
Nationality and country of residence;
Government-issued ID number (e.g., Indonesian National ID / KTP, passport number, SIM driver's license number).

3.2 Contact Data

Registered email address;
Mobile phone number;
Residential address (street, city, province, postal code) — Indonesia-based addresses typically reference cities such as Jakarta, Surabaya, Medan, Bandung, Bali, or Yogyakarta.

3.3 Financial Data

Bank account details used for deposits and withdrawals (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata account numbers);
E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja);
Transaction history, including deposit amounts, withdrawal requests, and wagering records denominated in Indonesian Rupiah (IDR / Rp).

3.4 Technical Data

IP address and approximate geolocation derived from it;
Device type, operating system, and browser version;
Session timestamps, login history, and platform usage logs;
Unique device fingerprint identifiers used for fraud prevention and account security.

3.5 Behavioral Data

Game and betting activity, including markets wagered on, game types played, and frequency of platform use;
Bonus redemption and promotion participation history;
Responsible Gaming tool usage, including deposit limit settings and self-exclusion requests.

3.6 Communications Data

Content of live chat transcripts and email correspondence with the support team;
Records of any complaints, disputes, or feedback submitted to vios4d;
Marketing preference settings and email open/click tracking data (where you have opted into promotional communications).

3.7 KYC Document Data

Copies or photographs of government-issued identity documents submitted during the verification process;
Selfie or liveness-check images submitted for facial verification, where applicable;
Proof-of-address documents such as utility bills or bank statements.

4 How We Collect Data

vios4d collects Personal Data through the following means:

Direct submission: When you register an Account, complete the KYC verification process, make a deposit or withdrawal request, contact customer support, or participate in a promotion;
Automated collection: Through cookies, server logs, and tracking technologies as you navigate the Platform (see Section 10);
Third-party sources: From payment processors, identity verification service providers, and fraud-prevention partners who share data relevant to your account activity with vios4d under data-processing agreements;
Publicly available sources: In limited circumstances, from publicly accessible directories or databases for identity verification or fraud-detection purposes.

5 Purposes of Processing

vios4d processes your Personal Data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your registered Account; processing login requests and password resets.
Identity Verification	Conducting KYC checks to verify age (21+), identity, and payment method ownership before approving withdrawals.
Transaction Processing	Processing deposits via local Indonesian banks and e-wallets; approving and executing withdrawal requests to verified payment accounts.
Fraud Prevention & Security	Detecting and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and unauthorized access attempts.
Legal & Regulatory Compliance	Meeting obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection regulations.
Customer Support	Responding to queries, resolving disputes, and providing technical assistance via live chat and email.
Responsible Gaming	Monitoring betting patterns to identify potential problem gambling indicators and proactively offering support tools.
Marketing Communications	Sending promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent or where a legitimate-interest basis applies.
Platform Improvement	Analyzing aggregated usage data to improve the Platform's features, performance, game selection, and user experience.

6 Legal Basis for Processing

vios4d relies on the following legal bases to process your Personal Data:

Contractual necessity: Processing required to perform the Member Agreement — including account registration, transaction processing, and KYC verification — is necessary to fulfill our contractual obligations to you;
Legal obligation: Certain processing activities — particularly AML, CTF, and age verification — are mandated by applicable law;
Legitimate interests: Fraud prevention, platform security, and internal analytics are carried out on the basis of vios4d's legitimate interests, where those interests are not overridden by your fundamental rights;
Consent: Marketing communications and the use of non-essential cookies are based on your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing

7.1 Permitted Disclosures

vios4d does not sell, rent, or trade your Personal Data to third parties for commercial marketing purposes. We may share your data with the following categories of recipient under strict contractual or legal conditions:

Payment processors: Local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) require transaction data to execute deposits and withdrawals;
Identity verification providers: Third-party KYC service providers process identity documents on our behalf under data-processing agreements;
Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft receive session identifiers and wagering data necessary to deliver their games and calculate real-time outcomes;
Fraud and security partners: Anti-fraud platforms may receive device and behavioral data for risk-scoring and chargeback-prevention purposes;
Legal and regulatory authorities: Where required by applicable law, court order, or regulatory directive, vios4d will disclose Personal Data to the relevant authority without prior notice to the affected Member.

7.2 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

Important: vios4d will never share your Personal Data with third-party advertisers or data brokers for the purpose of serving you targeted advertisements on external platforms.

8 Data Retention

vios4d retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

Active Account data: Retained for the duration of your membership and for a minimum of five (5) years following account closure, to meet AML and financial record-keeping obligations;
KYC documents: Retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later;
Transaction records: Retained for a minimum of five (5) years, consistent with financial regulatory requirements;
Customer support communications: Retained for three (3) years from the date of the last interaction;
Marketing data: Retained until you withdraw consent or request erasure, whichever occurs first;
Technical and behavioral logs: Retained for up to twelve (12) months for security and analytics purposes, after which they are anonymized or deleted.

When Personal Data is no longer required for any lawful purpose, vios4d will securely delete or irreversibly anonymize it in accordance with our internal data disposal procedures.

9 Data Security

vios4d implements a multi-layered security framework to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our technical and organizational security measures include:

TLS/SSL encryption: All data transmitted between your browser or device and the Platform is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2 or higher);
Encryption at rest: Sensitive data fields — including identity document copies, payment account details, and passwords — are encrypted in our databases using AES-256 or equivalent standards;
Access controls: Internal access to Personal Data is restricted on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication for administrative systems;
Intrusion detection: Automated monitoring systems scan for anomalous access patterns, brute-force attempts, and other indicators of compromise on a continuous basis;
Third-party audits: vios4d engages independent security professionals to conduct regular penetration testing and vulnerability assessments of the Platform infrastructure;
Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, vios4d will notify affected Members and the relevant supervisory authority within the timeframe required by applicable law.

Your Responsibility: While vios4d takes extensive measures to protect your data, you also play a critical role in Account security. Use a strong, unique password, enable two-factor authentication where available, and never share your login credentials with any third party.

10 Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit the Platform. They enable the Platform to recognize your device across sessions, remember your preferences, maintain your login state, and collect anonymized analytics data about how visitors interact with our pages.

10.2 Categories of Cookies We Use

Category	Purpose	Required?
Strictly Necessary	Session management, login state, CSRF protection, load balancing. These cookies are essential for the Platform to function correctly.	Always On
Functional	Remembering language preferences, display settings, and last-visited game categories to improve your experience on return visits.	Optional
Analytics	Aggregated, anonymized data on page views, session duration, bounce rates, and feature usage — used to guide platform improvements.	Optional
Security & Fraud	Device fingerprinting and behavioral signals used to detect multi-accounting, bot activity, and fraudulent login attempts.	Always On

10.3 Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. However, disabling strictly necessary cookies will impair or entirely prevent access to core Platform functionality, including login and transaction processing. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).

11 Your Privacy Rights

As a Data Subject, you hold the following rights in respect of your Personal Data processed by vios4d. To exercise any of these rights, please contact our Data Protection team using the details in Section 16.

Right of Access: You may request a copy of the Personal Data we hold about you, together with information about the purposes for which it is processed and the categories of recipients to whom it has been disclosed;
Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you may request that it be corrected or supplemented without undue delay;
Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and vios4d has no overriding legitimate grounds. Note that legal retention obligations may prevent full erasure in some cases;
Right to Restriction: You may request that processing of your data be restricted — meaning we may store it but not actively use it — while a dispute over accuracy or the legitimacy of processing is resolved;
Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format;
Right to Object: You may object at any time to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Upon receipt of such an objection, vios4d will cease the relevant processing unless compelling legitimate grounds override your interests;
Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal;
Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction if you believe vios4d has processed your Personal Data unlawfully.

vios4d will respond to all verifiable privacy rights requests within thirty (30) calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further two months, notifying you of the extension within the initial thirty-day window.

12 Minors

The vios4d Platform is strictly intended for users aged 21 years and above. 21+ We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. If vios4d becomes aware that an Account has been registered by a person under the age of 21, we will immediately suspend the Account, void all wagering activity, and securely delete the associated Personal Data as quickly as legally permissible.

Parents and guardians who believe a minor may have registered on the Platform are encouraged to contact our support team immediately at [email protected] so that the matter can be addressed without delay. We also encourage the use of internet parental control and content-filtering software to restrict minors' access to online gambling platforms.

13 Third-Party Links & Services

The Platform may contain references to third-party services — including game studio portals, payment provider interfaces, and live streaming integrations — that operate under their own privacy policies. vios4d is not responsible for the data practices of these third parties, and the inclusion of any reference to a third-party service does not constitute an endorsement of their privacy practices.

We encourage you to review the privacy policies of any third-party services you access through or in connection with the vios4d Platform. vios4d's Privacy Policy applies solely to data processed by vios4d as Data Controller.

14 International Data Transfers

As an internationally operating platform serving the Indonesian market, vios4d may transfer your Personal Data to servers or third-party processors located outside Indonesia. Where such transfers occur, vios4d ensures that adequate safeguards are in place to protect your data to a standard equivalent to that provided under applicable Indonesian data protection law. These safeguards may include:

Standard contractual clauses approved by the relevant supervisory authority;
Binding corporate rules where data is transferred within the vios4d corporate group;
Adequacy decisions where the destination country provides a recognized equivalent level of data protection.

For information about the specific safeguards applicable to any international transfer of your Personal Data, please contact our Data Protection team using the details in Section 16.

15 Policy Amendments

vios4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will provide reasonable advance notice by posting a prominent notice on the Platform homepage, sending an email to your registered address, or through an in-platform notification. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must discontinue Platform use and may request Account closure in accordance with the Terms & Conditions.

16 Contact Us

For any privacy-related queries, requests to exercise your data subject rights, or concerns about how vios4d handles your Personal Data, please contact our Data Protection team through the following channels:

Email: [email protected] — please include "Privacy Request" in the subject line for priority routing
Live Chat: Available 24/7 directly on the Platform — our support team includes Indonesian-speaking agents at all hours
Response Commitment: Privacy-related requests are acknowledged within 24 hours and fully addressed within 30 calendar days
Operating Hours Reference: WIB (Western Indonesia Time, UTC+7) — covering Jakarta, Surabaya, Medan, Bandung, Bali, and Yogyakarta

Data Erasure Requests: To request deletion of your Personal Data, please contact our support team via live chat or email with the subject line "Data Erasure Request". We will verify your identity before processing the request and respond within 30 calendar days.

Privacy Policy — vios4d

Contents